At Kayla’s Stationery, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with clear return and refund guidelines.

Returns Eligibility

  • You may request a return within 14 days of receiving your order.
  • To be eligible, items must be:
    • Unused and in their original condition
    • In the original packaging
    • Accompanied by proof of purchase (receipt or order confirmation)

How to Request a Return

To initiate a return, please email [email protected] within 14 days of delivery. Include your order number, the item(s) you’d like to return, and the reason for the return. We will respond within 2 business days with instructions.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method to ensure we receive the returned items.
  • Returns must be received by us within 10 days after we approve your return request.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 3 business days.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method or provided as store credit (as applicable) within 7 business days.

Non-Returnable Items

Certain items cannot be returned, including:

  • Used desk accessories
  • Opened tech products
  • Clearance or final sale items
  • Customized or personalized items

Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original product for a refund (if eligible), then place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at [email protected] within 48 hours of delivery. Include photos and your order number. We will arrange a replacement or refund as appropriate.

Contact Us

For any questions about returns or refunds, reach out to us at [email protected].