At Kayla’s Stationery, we are committed to delivering your favorite desk accessories, productivity tools, and technology items safely and efficiently. This Shipping Policy outlines how we handle packaging, processing, and dispatch.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is packed and ready to go, we will notify you via email or SMS (if provided during checkout). Orders are not processed or shipped on weekends or public holidays.
Order Tracking
Once your order has been dispatched, you may receive a tracking number (if applicable based on region) so you can monitor your delivery status. For updates, you may also contact our customer support team at [email protected].
Packaging
We package all orders with care to ensure items arrive in excellent condition. Fragile or tech-related items may be cushioned with protective materials for added safety.
Delivery Confirmation
A delivery confirmation message may be sent once your package has been delivered to your specified address. Please ensure your address is complete and correct at the time of purchase.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 48 hours of delivery at [email protected] with your order number and supporting photos (if applicable). We will work with you to resolve the issue as quickly as possible.
Incorrect Address or Missed Delivery
Please double-check your shipping information before submitting your order. If an incorrect address leads to a failed delivery or return, we will notify you for updated instructions. Additional charges may apply for re-shipment.
Contact Us
If you have any questions or concerns about your order or shipping status, please don’t hesitate to contact our customer service team at [email protected].